DELIVERY
How is my Gift Card delivered?
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There are no restrictions on when your E-Gift card can be delivered. You can choose to have it delivered instantly or at a later date and time of your choosing. You can specify an exact time down to the minute!
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Delivery of your E-Gift card by email is free of charge.
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You (or your recipient) will receive an email containing a link to download your Bobbi Brown E-Gift card. You can choose to download it now or at a later date. Your E-Gift card is loaded with value and ready to spend online at www.bobbibrown.co.uk as soon as it's received. You can also print your E-Gift card to use at Bobbi Brown Free Standing Stores in the United Kingdom (excluding department store counters, airports and mail order).
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After placing your order you will receive a confirmation email that includes your order number.
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If you have a query, please contact us on 08081 782061 please email bobbibrown@voucherexpress.net. Our opening hours are Monday to Friday, 9am - 5:30pm and 9:00am - 12:30pm Saturdays. Please have your order number to hand.
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You will receive another email to confirm when the E-Gift card has been sent by email to your specified recipient.
BOBBI BROWN GIFTCARDS
Where can I spend my Bobbi Brown E-Gift Card?
Bobbi Brown E-Gift Cards may only be used as full or part payment for products purchased from Bobbi Brown Free Standing Stores in the United Kingdom (excluding department store counters, airports and mail order) and on www.bobbibrown.co.uk.
How do I contact you about my online order?
You can contact us via e-mail at bobbibrown@voucherexpress.net or call our helpline on 08081 782061, Mon-Fri 9am-5pm and Sat 9am-12:30pm.
What if I've made a mistake on my order?
If you have made a mistake on your order, please ring our helpline 08081 782061 and we will do our best to correct it for you.
Do Bobbi Brown Gift Cards have an expiry date?
No - Bobbi Brown gift cards have no fixed expiry date.
What will appear on my credit card statement?
Your credit card statement will read 'Voucher Express' and the charge will be in £ sterling.
Can I order larger amounts of Bobbi Brown Gift Cards?
For extra special gifts, it is possible to order larger amounts of Bobbi Brown E-Gift Cards. Please call our helpline on 08081 782061 and we will be delighted to take your order for gift cards up to a value of £1,000 subject to some additional checks.
I would like to order Bobbi Brown Gift Cards as a business gift
Bobbi Brown Gift Cards are sold by Voucher Express for personal, non-commercial use only. If you require Bobbi Brown Gift Cards for business use, please contact Bobbi Brown directly on 08081 782061 and ask to be transferred to the Corporate Team or email bobbibrown@voucherexpress.net with any requirements.
How do I check the balance on my Gift Card?
To check your Gift Card balance, please visit https://www.bobbibrown.co.uk/account/index.tmpl
TERMS AND CONDITIONS
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Sales of Bobbi Brown E-Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the E-Gift Cards.
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Bobbi Brown E-Gift Cards supplied by this website are in £ sterling which can be redeemed in Bobbi Brown Free Standing Stores in the United Kingdom (excluding department store counters, airports and mail order) and on www.bobbibrown.co.uk. Bobbi Brown Gift Cards can be used as full or part payment on merchandise in store, but promotional offers may not apply. Purchases made in store with gift cards are not refundable in cash.
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Gift Cards ordered through this site will be sent by Voucher Express to the delivery email address stated on each individual order.
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Where possible we will try to meet all delivery requirements but neither Voucher Express nor Bobbi Brown shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
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Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor Bobbi Brown can be held responsible for lost, stolen or damaged E-Gift Cards following delivery to the recipient. Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Bobbi Brown is responsible for funds on the Card used without your knowledge.
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Bobbi Brown Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this Card. Voucher Express is not directly linked to Bobbi Brown Limited and can take no responsibility for products and services offered by Bobbi Brown. For the same reason, Bobbi Brown shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed solely by Voucher Express.
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E-Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately.
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Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read "Voucher Express". We reserve the right to decline any order without providing explanation. Bobbi Brown Limited will not be given access to your credit/debit card details.
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Bobbi Brown Gift Cards cannot be exchanged for cash. E-Gift Cards which are defaced, altered or cancelled will not be accepted in Bobbi Brown stores.
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Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
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Force Majeure; Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
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Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.
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Samples and offer codes cannot be redeemed when purchasing gift cards.
Voucher Express manage this Gift Card website on behalf of Bobbi Brown
Accessibility Statement
Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.
Measures to Support Accessibility
We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:
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Reviewing how accessibility can be better integrated into our future design and development processes.
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Identifying opportunities to perform accessibility evaluations and audits on key user journeys.
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Exploring accessibility training options for relevant team members.
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Welcoming user feedback to help us identify and prioritise accessibility improvements.
Conformance Status
The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.
Accessibility Features
The website includes the following features to support accessibility:
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Keyboard navigation support.
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Sufficient contrast between text and background.
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Alternative text for all meaningful images.
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Resizable text and responsive design for mobile use.
Browser accessibility options
Each browser has different methods for font size, formatting, and screen colour options:
To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.
Limitations and Alternatives
Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.
Third-Party Content and Services
Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.
If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.
Feedback and Contact Information
We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at bobbibrown@voucherexpress.net or call our helpline on 08081 782061.
We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.
Enforcement Procedure
If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com
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