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Terms and Conditions

 

INTRODUCTION 

National Book Token Gift Cards are available in Ireland in €s and in the UK in £s. The Card can only be used to purchase books. It is not a credit card or a charge card, nor is it a debit card linked to a current account. It is a prepaid card which means that money must be loaded onto the Card at the time of purchase; cardholders can then use the Card to pay for full or part payments for books at participating retailers.

Refunds or change will not be given. If the value of the purchase is less than the value of the card, the balance will remain on the card for future purchases.

Certain limits apply to the Card. A minimum value of €1 is required to load or top-up the Card, a maximum value of €250 may be loaded onto the Card. Interest will not be payable in respect of Card balances.

If the card is not used for a period of 96 consecutive months (8 years) it will expire and any remaining funds may be deducted from it. (Use for the purposes of this term includes balance enquiries).

The card is for non-commercial use and may not be acquired for re-sale without written consent

 

1. DEFINITIONS 

“Agreement” means the agreement between you and Book Tokens Ltd which includes these terms and conditions.

“Books” means a product issued with an ISBN number.
 
“Card” means the National Book Tokens Gift Card or eGift Card.
 
“Card Purchase” means any transaction whereby the Card is used to pay for books at Participating Retailers.
 
“Expiry Date” means the date which is 96 months from the date of last use of the Card.
 
“Participating Retailer” means a bookshop in Ireland which has agreed to accept the Card as payment for books.
 
“Use” means a transaction as follow: initial activation of the card, any card purchase, card top-up and card balance enquiry.
 
“We” (or “we”) and “us” means Book Tokens Ltd, 6 Bell Yard, London, WC2A 2JR, UK.
 
“You” (or “you”) and “Your” (or “your”) means the person who purchased the Card or the person in possession of the Card from time to time who has been gifted the Card by the purchaser.
 
 

2. CARD 

2.1 The use of the Card is subject to the terms of this Agreement as may be varied by us from time to time. The current version of the terms and conditions is available at www.nationalbooktokens.ie   Usage of the Card constitutes your acceptance of these terms and conditions.     

2.2 The Card will not be personalised.  The Card is transferable by delivery.  We will assume, unless and until you tell us to the contrary, that the person who uses the Card at any time is the rightful user of the Card.
 
2.3 You may use the Card, in accordance with these terms until the card reaches its expiry date. 
 
2.4 The Card belongs to us.  It must be returned to us immediately upon request. 
 
2.5 We may, at our discretion, block the use or operation of the Card in circumstances where;
(a)        there is a reasonable suspicion of fraudulent activity on the Card; or
(b)        there has been a breach of these terms and conditions by you.
 
 

3. PROTECTING YOUR CARD 

You must:

(a)  treat the Card as if it were cash; take all reasonable care and precaution in the custody of the Card and ensure that the Card is not lost, mislaid or stolen;
(b) keep your transaction receipts safe and dispose of them carefully; and never give your Card number or any other Card information to anyone unless you know who they are and why they need them.
 
 

4. USING YOUR CARD  

4.1 The Card may only be used in Participating Retailers.  The list of Participating Retailers is available online at www.nationalbooktokens.ie; the list of Participating Retailers may change from time to time.

4.2 We will debit the amount of all Card Purchases to the Card.  You can not use the Card to spend more than the Card balance at any time.  If you attempt to spend more than the Card balance your transaction will be declined.
 
4.3 You cannot stop a Card Purchase after it has been authorised.
 
4.4 We will not issue Card statements.  You can obtain your Card balance at www.nationalbooktokens.ie or at Participating Retailers. You are responsible for monitoring your Card balance and for ensuring that there are sufficient funds on the Card at all times to pay for Card Purchases.
 
4.5 If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method.
 
 

5. CHANGES 

We reserve the right at all times to introduce new Terms and Conditions and to vary or amend the existing Terms and Conditions by giving you two months notice thereof by whatever means we, in our discretion deem appropriate.

 

6. THEFT, LOSS OR MISUSE OF CARD 

You should treat the Card as if it were cash.  If the Card is lost, stolen, or if the Card number becomes known to any unauthorised person you should immediately notify National Book Tokens Customer Services on +44 (0) 20 7421 4653. If we can reasonably establish your rightful ownership of the Card we may be able to block the card and replace it. We will only be able to replace the value on the card at the time we establish rightful ownership and can block the card. We will charge an administration fee for this service of €5, this will be deducted from the card balance.

 

7.  PARTICIPATING RETAILERS  

7.1 It will be necessary in all cases, for a Participating Retailer to obtain authorisation from us to honour the Card for a particular Card Purchase; this is to ensure that there are sufficient funds on the Card.  We may refuse to authorise a Card Purchase at any time if there are insufficient funds on the Card.

7.2 A Participating Retailer may not be able to obtain authorisation from us in some circumstances (for example, if there is a problem with the phone line between the Participating Retailer’s premises and our authorisation centre).  If this happens Book Tokens Ltd will not be responsible if you are unable to use the Card for a particular Card Purchase.  Furthermore Book Tokens Ltd will not be liable for the refusal of any Participating Retailer to accept or honour the Card for any reason. 
 
 

8. DISPUTES AND COMPLAINTS

 
8.1 If You have any dispute about the goods You have purchased from a Participating Retailer, You should contact the Participating Retailer directly. Book Tokens Ltd is in no way responsible for the goods purchased.
 
8.2 If You are not satisfied with any aspect of the Card, please contact Book Tokens Ltd Customer Services on + 44 (0) 20 7421 4653 or email mail@booktokens.co.uk or write to:
 
Book Tokens Ltd
Customer Services
6 Bell Yard
London, UK
WC2A 2JR
 
 

9.  LAWS

 
These terms and conditions shall be governed by and construed fully in accordance with the laws of the Republic of Ireland. You and we agree to submit to the exclusive jurisdiction of the courts located in Ireland.
 
 

10. USING AND SHARING YOUR DATA 

 
Any personal data We hold, may be held by Us in any form and on any Book Tokens Ltd database and used by Us for purposes set out below.
 
We may use, analyse and access data to maintain and develop Our services. This may include the following purposes: to consider and implement business and product developments, to undertake statistical analysis, financial risk assessment.
 
We will disclose information outside the Group only: where You have provided Your agreement, to Our agents or subcontractors for operational reasons, if compelled to do so by law
 
Where You have provided Your agreement we may use your personal data for marketing purposes.
 

 

Voucher Express manage this Gift Card website on behalf of National Book Tokens

Accessibility Statement

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at nationalbooktokens@voucherexpress.co.uk or call our helpline on +44 371 384 3591. 

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com