FatFace digital Gift Cards can be used in all FatFace UK stores and online.
What is the helpline number for online digital Gift Card purchases?
With regard to online purchases of FatFace digital Gift Cards, you can contact us via email at email@example.com or call our helpline on 0371 200 2453 Monday-Friday, 9am - 5pm and Saturday 9am - 12:30pm. If calling from overseas, please dial +44 1765 643121. Please quote your order number when you contact us.
What will happen after I place my order online?
We will send you an e-mail to confirm that we received your order. Two days before your requested delivery date we will send you another email informing you that your digital Gift Card has been dispatched. If we are not able to process your order, we will contact you by email.
What are the payment methods online?
We accept Visa credit & debit cards, MasterCard credit & debit cards, American Express & Maestro cards.
What will appear on my credit card statement?
Your credit card statement will read "Voucher Express".
What do I do if I want to order a digital Gift Card over the value of £250 online?
To place an order please call 0371 2002453 Mon-Fri, 9am - 5pm and Saturday 9am - 12:30pm. If calling from overseas, please dial +44 1765 643121.
Can I send a personal message with the digital Gift Card?
Yes, you will be given the option to write a personal message before you purchase your digital Gift Card online.
Is there an expiry date on a FatFace digital Gift Card?
Yes. FatFace digital Gift Cards are valid for 24 months from the last transaction, including balance enquiries.