Information

  1. For eGift Card online order enquiries, please call: 0371 200 2144.
  2. Your eGift Card will be valid for 5 years from the last transaction (transaction include balance enquiries). Any remaining balance will be cancelled on the expiry of the validity period
  3. To redeem in a B&Q store, you can either: print the eGift Card and present to the cashier, or display the eGift Card on a mobile phone or tablet device for the cashier to scan the barcode. To process at a self-checkout, select ‘Finish & Pay’ once you have scanned your items, select ‘Gift Card’, and then scan the barcode in your eGift Card.
  4. Sales of B&Q eGift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the eGift Cards.
  5. B&Q eGift Cards supplied by this website are in £ sterling and can be used as full or part payment for any products purchased from B&Q stores in the UK (except concessions and cafés in B&Q stores) and online at www.diy.com. An eGift Card cannot be used for purchases from B&Q call centres or in B&Q stores outside the UK including Jersey & Guernsey.
  6. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor B&Q can be held responsible for lost, stolen or damaged eGift Cards following delivery to the recipient. eGift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor B&Q Limited is responsible for funds on the Card used without your knowledge.
  7. B&Q eGift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this Card. Voucher Express is not directly linked to B&Q and can take no responsibility for products and services offered by B&Q Limited. For the same reason, B&Q Limited shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  8. Cleared payment is required prior to the despatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. B&Q Limited will not be given access to your credit/debit card details.
  9. B&Q eGift Cards cannot be exchanged for cash. eGift Cards which are defaced, altered or cancelled will not be accepted in B&Q Limited stores.
  10. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  11. Force Majeure: Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  12. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.