Terms & Conditions

DELIVERY

How is my Gift Card delivered?

We use Royal Mail for the majority of our deliveries but will use other services where appropriate. Delivery charges vary according to the type of delivery requested as shown below.

Working days are classed as Monday to Friday and exclude weekends & public holidays. Please note that all delivery dates are estimated and cannot be guaranteed. Although most deliveries arrive on the next working day, on First Class Delivery please allow up to 10 working days.

Same day dispatch (by Special Delivery) is available on orders placed before 3pm and costs £6.50. This option is available online before 3pm, Monday to Friday.

Please note that we cannot guarantee delivery dates on weekends or Bank Holidays. Orders over £100 will require a signature. If there is no one available to sign for the Gift Card(s) a calling card will be left with instructions to either collect from the local depot or to call the courier to arrange a re-delivery.

Christmas deliveries

Due to the high volume of orders at Christmas, we advise customers to order early for Christmas delivery. A limited delivery service will be in operation in the week immediately after Christmas.

If you have any further queries please contact the helpline on 08081 782060 or email aveda@voucherexpress.net

AVEDA GIFTCARDS

Where can I spend my Aveda Gift Card?

Aveda Gift Cards may only be used as full or part payment for products purchased from Aveda Experience Centres** in the United Kingdom (excluding department store counters, airports and mail order), and online www.aveda.co.uk.

**Aveda Experience Centres:

How do I contact you about my online order?

You can contact us via e-mail at aveda@voucherexpress.net or call our helpline on 08081 782060, Monday to Friday 9am-5pm, and Saturdays 9am-12:30pm.

How will I know when my order is processed?

As soon as you place your order, you will receive an email from us, informing you that your order has been received and is being processed. Two days before your requested delivery date you will receive another email informing you that your Aveda Gift Card(s) have been dispatched to your chosen recipient. If there is a problem with your order, you will be contacted via e-mail. On some occasions we may be unable to proceed with an order, if this is the case you will be informed via e-mail. If you feel that your order has been failed unjustly, please place another order on our website using a different form of payment.

What if I've made a mistake on my order?

If you have made a mistake on your order, please ring our helpline 08081 782060 and we will do our best to correct it for you.

Do Aveda Gift Cards have an expiry date?

No - Aveda gift cards have no fixed expiry date.

What will appear on my credit card statement?

Your credit card statement will read 'Voucher Express' and the charge will be in £ sterling.

Can I order larger amounts of Aveda Gift Cards?

For extra special gifts, it is possible to order larger amounts of Aveda Gift Cards. Please call our helpline on 08081 782060 and we will be delighted to take your order for gift cards up to a value of £1,000 subject to some additional checks.

I would like to order Aveda Gift Cards as a business gift

Aveda Gift Cards are sold by Voucher Express for personal, non-commercial use only. If you require Aveda Gift Cards for business use, please contact Aveda directly on 08081 782060 and ask to be transferred to the Corporate Team or email aveda@voucherexpress.net with any requirements.

How do I check the balance on my Gift Card?

To check your Gift Card balance, please visit https://www.aveda.co.uk/account/index.tmpl

TERMS AND CONDITIONS

1. Sales of Aveda Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the Gift Cards.
2. Aveda Gift Cards may only be used as full or part payment for products or services purchased in Aveda Lifestyle Salon & Spa, Covent Garden in the United Kingdom and online at www.aveda.co.uk. 
3. Aveda Gift Cards can be used as full or part payment on merchandise in store, but promotional offers may not apply. Purchases made in store with gift cards are not refundable in cash.
4. Gift Cards ordered through this site will be sent by Voucher Express to the delivery address stated on each individual order. Deliveries will be made using Royal Mail services. Orders with a combined value of £50 or less will be sent by 1st class post. All other orders will be sent by either Recorded Delivery or Special Delivery and will require a signature on arrival.
5. Gift Cards will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor Aveda shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses.
6. Risk will pass to the customer upon delivery and title will pass upon receipt of payments in full. Neither Voucher Express nor Aveda can be held responsible for lost, stolen or damaged Gift Cards following delivery to the recipient. Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Aveda is responsible for funds on the Card used without your knowledge.
7. Aveda Gift Cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this Card. Voucher Express is not directly linked to Aveda and can take no responsibility for products and services offered by Aveda. For the same reason, Aveda shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed solely by Voucher Express.
8. Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any gift cards not notified to us within three days of delivery.
9. Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read "Voucher Express". We reserve the right to decline any order without providing explanation. Aveda will not be given access to your credit/debit card details.
10. Aveda Gift Cards cannot be exchanged for cash. Gift Cards which are defaced, altered or cancelled will not be accepted in Aveda stores.
11. Your use of this website is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
12. Force Majeure; Voucher Express cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
13. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.
14. Samples and offer codes cannot be redeemed when purchasing gift cards.

Voucher Express is committed to providing a website that is accessible to the widest possible audience, regardless of technology or ability. We are continually working to enhance the usability and accessibility of our website to ensure an inclusive experience for all users.

Measures to Support Accessibility

We are committed to improving the accessibility of this Gift Card website and understand that accessibility is a journey of continuous improvement. While we are not yet fully compliant with all accessibility standards, we are actively working towards a more inclusive experience for all users. Our current approach includes:

• Reviewing how accessibility can be better integrated into our future design and development processes.
• Identifying opportunities to perform accessibility evaluations and audits on key user journeys.
• Exploring accessibility training options for relevant team members.
• Welcoming user feedback to help us identify and prioritise accessibility improvements.

Conformance Status

The Gift Card website aims to conform to Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We strive to meet or exceed these guidelines to ensure that our digital platforms are perceivable, operable, understandable, and robust for all users.

Accessibility Features

The website includes the following features to support accessibility:

• Keyboard navigation support.
• Sufficient contrast between text and background.
• Alternative text for all meaningful images.
• Resizable text and responsive design for mobile use.

Browser accessibility options

Each browser has different methods for font size, formatting, and screen colour options:

• Google Chrome accessibility options, under the Chrome Browser Resources section
• Internet Explorer accessibility options
• Mozilla Firefox accessibility options

To change the size of the window of the site, on the browser View menu select 'Full screen' or press 'F11'.

Limitations and Alternatives

Despite our best efforts, some content may not yet fully conform to the highest accessibility standards. If you experience any difficulties using our site, please let us know. We will work with you to provide the information or service in an accessible format.

Third-Party Content and Services

Some features and functionality on the website may be provided or hosted by third-party vendors (for example, payment processors, address lookup, analytics tools, or embedded components). While we aim to choose partners who uphold accessibility best practices, we cannot guarantee full compliance on content or platforms outside of our direct control.

If you experience accessibility issues with any third-party service used on our site, please contact us. We will do our best to assist you or provide accessible alternatives, and we will raise the issue with the third-party provider if appropriate.

Feedback and Contact Information

We welcome your feedback on the accessibility of the Gift Card website. If you encounter any issues or have suggestions for improvement, you can contact us by email at aveda@voucherexpress.net or call our helpline on 08081 782060.

We endeavour to answer all queries within 24 hours (during normal office hours). Our telephone lines are open Monday to Friday, 09:00 – 17:00 and Saturdays 09:00 – 12:00.

Enforcement Procedure

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service (EASS) for further guidance:
Website: https://www.equalityadvisoryservice.com