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Terms & Conditions

Ordering England Rugby e-gift Cards

1. We accept the following payment methods:

  • Mastercard credit & debit cards
  • Visa credit & debit cards
  • American Express

2. Your order and payment will be processed and despatched by Voucher Express, and your debit/credit card statement will show `Voucher Express`.

3. All orders are subject to security checks. If additional security checks are required, this may delay the delivery of your e-gift card. If your order fails security checks, your order will be cancelled and refunded. 

4. If you are sending an e-gift card to someone else, you will have the option to add a personal message with your e-gift card that will be included in the email to your recipient.

5. If you are sending the e-gift card to yourself to print at home, you will receive an email with a PDF attachment. Please open, save and print the PDF as this is your e-gift card.

England Rugby gift card T&Cs

  1. England Rugby Gift cards (whether physical or electronic gift cards) (“England Rugby Gift Cards”) can be redeemed in full or part payment for merchandise from the England Rugby Store managed by Fanatics (International) Ltd at Twickenham Stadium, online at or mail order + 44 (0)333 014 4546.
  2. Sales of England Rugby Gift Cards are made, managed and fulfilled by Voucher Express - a trading name of Hemingways Marketing Services Ltd, Metcalfe House, 23H Kirkgate, Ripon. HG4 1PB, established 1947 and registered in England 453174. VAT Reg No: 169725424. Voucher Express is the seller of the England Rugby Gift Cards.
  3. England Rugby Gift Cards ordered through this site will be sent by Voucher Express to the delivery address(es) or email address stated on each individual order. Physical deliveries will be made using Royal Mail services. 
  4. With respect to physical England Rugby Gift Cards, these will normally be dispatched by Voucher Express within two working days unless a specified later delivery date is requested. Where possible we will try to meet all delivery requirements but neither Voucher Express nor Rugby Football Union shall be liable for any loss incurred either directly or indirectly by failure to meet the delivery date and time indicated at the time of order being placed. ‘Loss’ in this instance includes loss of profit, costs, damages, charges or other expenses. Electronic England Rugby Gift Cards shall be generated automatically upon purchase.
  5. Risk will pass to the customer upon delivery. Neither Voucher Express nor Rugby Football Union can be held responsible for lost, stolen or damaged Gift Cards following delivery to the recipient. Gift Cards will NOT be replaced or refunded if lost, stolen or damaged. Neither Voucher Express nor Rugby Football Union is responsible for funds on the card used without your knowledge.
  6. The minimum top-up value for an England Rugby gift card is £10. The maximum gift card limit is £1,000.
  7. England Rugby Gift cards cannot be exchanged for cash and cash refunds will not be available for products purchased with this card. No change will be given but any remaining balance on the England Rugby Gift Card may be applied to future purchases from the England Rugby Store.  If any item purchased with an England Rugby Gift Card is subsequently exchanged for an item of a lower price or refunded, any money owing will be added to the remaining balance on the card.
  8. For England Rugby Gift cards purchased online or by phone, you have the right to cancel all or part of your order for either an England Rugby Gift Card at any time up to 14 calendar days after the day on which you place your order, provided none of the balance has been spent.
  9. The England Rugby Gift Card will expire 24 months after the last use or balance enquiry. Any remaining balance will be deducted.
  10. England Rugby Gift Cards remain the property of Rugby Football Union at all times.
  11. Voucher Express is not directly linked to the Rugby Football Union and can take no responsibility for products and services offered by Rugby Football Union. For the same reason, Rugby Football Union shall not be responsible for services offered by Voucher Express and its associated companies, including without limitation the collection and management of your credit card data and personal information which is collected, processed and managed by Voucher Express.
  12. England Rugby Gift Card quantities should be checked immediately upon receipt. Any discrepancies must be notified immediately. Voucher Express cannot be held responsible for shortage or loss of any Gift Cards not notified to us within three days of delivery.
  13. Cleared payment is required prior to the dispatch of orders. Payment is taken automatically at the time of purchase by Voucher Express. Your credit/debit card statement will read 'Voucher Express'. We reserve the right to decline any order without providing explanation. Rugby Football Union will not be given access to your credit/debit card details.
  14. England Rugby Gift Cards which are defaced, altered or cancelled will not be accepted in the England Rugby Store.
  15. Rugby Football Union reserves the right to amend these terms and conditions from time to time where it reasonably considers it necessary to do so (e.g. to change the scope of the Gift Card service, notify of the service's withdrawal or in the event of circumstances beyond its control). Reasonable notice of such changes will be given where possible.
  16. The re-sale of England Rugby Gift Cards sold via this website is strictly prohibited.
  17. By activating and/or redeeming an England Rugby Gift Card you accept and agree to these terms and conditions.
  18. The balance of an England Rugby gift card can be checked online via our balance checker [insert link here] or in the England Rugby Store at any till.
  19. Your use of this website and purchase of an England Rugby Gift Card(s) is governed by these Terms and Conditions and construed and enforced in accordance with the law of England and Wales. Disputes arising from your use of this website and the services we provide are subject to the non-exclusive jurisdiction of the English courts.
  20. Force Majeure: Voucher Express and the Rugby Football Union cannot be held responsible for failure to meet its service obligations when any failure is brought about due to some cause totally beyond its reasonable control. Examples of this might include: acts of God, trade disputes; governmental intervention, fire, flood, and disruption to computer and IT infrastructure.
  21. Breach of these conditions will entitle Voucher Express to seek the appropriate legal remedy available for injunction, damages or otherwise.